- If your client is working to find new dates for a current booking, you may choose to wait until new dates and a contract are signed, as long as the booking dates have not consumed.
- If the program date is past consumption, or there is a short timeframe to consumption, we suggest canceling the program in InForm to stop or prevent any invoicing.
- When the time comes for a revision to be entered, you may email ar@helmsbriscoe.com to have the booking re-opened.
- If the program is set to consume within seven (7) days, please cancel the booking to prevent any invoicing from taking place.
- If the conditions of your client's program are outside of the two parameters listed above, please let Accounting know at ar@helmsbriscoe.com, or by submitting a booking revision and updating the booking notes in InForm.
Please note: cancelling a booking in InForm does not start the refund process. HB does not initiate a refund unless:
- The hotel invoices HB for the refund.
- The hotel submits a refund request form. Download the PDF below and send to the hotel.
- The hotel deducts the refund from another payment.
Should HB Accounting receive a refund request from the property, a payment update email will be sent with the refund information. Should you have any disputes regarding the funds, please email ar@helmsbriscoe.com.
*Click the link below to download the Refund Request Form for the Hotel.