At minimum, for HB Corporate to have enough information to search for the payment, be sure to ask for:
- The Booking ID / Invoice #
- A copy of the front & back of the check
- The total amount of check and date mailed
- Wire/ACH transfer - confirmation number, date sent and exact amount sent
NOTE: If the property participates in FastPay, please determine the date it was processed by FastPay system.
For International Wires:
- The Booking ID / Invoice #
- The name of the organization facilitating the payment; usually the Legal Entity Name
- A copy of the wire is extremely helpful