What if the Hotel says they paid the commission already?

At minimum, for HB Corporate to have enough information to search for the payment, be sure to ask for:

• The Booking ID / Invoice #
• A copy of the front & back of the check
• The total amount of check  and date mailed 
• Wire/ACH transfer - confirmation number, date sent and exact amount sent

NOTE: If the property participates in FastPay, please determine the date it was processed by FastPay system.

For International Wires:

• The Booking ID / Invoice #
• The name of the organization facilitating the payment; usually the Legal Entity Name
• A copy of the wire is extremely helpful

Email this information to [e-mail].