Use these Best Practices to follow up with a hotel/venue that has not responded to your RFP in HB Connect.
1. After sending the RFP and the DUE DATE has passed, Associates should use send message feature within HB Connect to contact/remind the hotel of the RFP.
2. Associate to call the hotel directly to let them know they need to respond.
If there is no resolution after steps 1 & 2, create a support ticket in Cvent or call in to support directly to involve our RFP Escalation team.
- Use this link for support number and case creation: https://www.cvent.com/en/contact/support
If you create a case in the system, select the Supplier Network under the product drop down, and make the subject of the case “RFP Escalation/Response Help” include the RFP Code and Name in the case description.
NOTE: If you are calling Cvent support directly, ensure to have the RFP Code and Name available and let Cvent Support know they need help with “call downs/responses” for a specific RFP(s).